At Raz Electric & Lighting Gadget, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Products must be returned within 7 days of delivery.

• The item must be unused, undamaged, and in its original packaging.

• Proof of purchase (order receipt or invoice) is required.

Non-Refundable Items

Refunds will not be provided for:

• Products damaged due to misuse, negligence, or improper handling.

• Items that are not in their original condition or packaging.

• Clearance or discounted items (if applicable).

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos or videos. After verification, we will arrange a replacement or refund as applicable.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued using the original payment method.

Shipping Costs

• Shipping charges are non-refundable.

• Return shipping costs must be borne by the customer unless the product is defective or incorrect.